- We can present the poster with your product marked 'poster' behind the product's name.
- If you don't need the poster, you can write it in order message.
- If you choose the EMS(DHL) delivery method, we are shipping poster rolled with poster tube automatically.
- But if you choose the Small Packets delivery method, the poster will be folded.
- Poster Tube is NOT applicable for Small Packets shipping because of its size.

[PayPal] : Virtual Online Account, Credit/Debit Cards supported by PayPal
1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – without a paypal account
2. Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted

Shipping Method : there is 2 methods - EMS(or DHL) and Small Packets.

Shipping Area : Worldwide

Shipping costs are automatically calculated based on shipping area, shipping method, and weight of the items.

Delivery Time :
Small Packets via "K-Packet Service": there are a weight limit (Below 2kg).
Poster Tube is not applicable for Small Packets shipping.
(If the order has include a poster tube, we will ship the order without the poster tube. The amount paid for the poster tube will be stored for the next purchase use.)
In case of the product ordered includes a poster, we will fold the poster.

EMS(or DHL) and Small Packets shipping have a tracking number during delivery.
If you choose EMS(or DHL), MusicKorea will take several consideration and has the the right to choose the shipping company (EMS or DHL).
(Note: Customers are not able to choose the shipping company)
Poster Tube is added automatically when you order the item putted the poster.

- Important : Your order is shipped once your payment has been cleared.

Please contact our website Community(1:1 Inquiry) if you would like to request an exchange or cancel on your order.
└ Once your order is shipped, we hope your understanding that you can't cancel or change your order.

Packing

Customs and Duties : The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Placing orders in Korea via oversea websites
For foreigner members living in Korea, Please use the korean website "www.musickorea.asia".
The korean address is only available on korean website.

Thank you.

Requirements
Please take into consideration that we only accept qualifying returns but not exchanges.
Refunds are issued once the returned products clear our inspection.

An item is eligible for cancellation if :

- you posted a Return request within 24 hours of payment and your order is still under “Pending” status
(if your order is under “Queued for Shipment” status, please contact our customer service center) OR
- the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay OR
- the ordered item is out of stock.

We accept return(s) if :

- you receive a product different from your order OR
- you receive a defective product.

[ Return Instructions ]
① Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
② A customer service representative will be in contact to assist you by email or phone.
③ Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
Please include all contents of the original package and free gifts (if applicable) in your return packaging.
Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum.
The shipping fee will be refunded once the returned item has arrived.

We do not accept return(s) if :

- you are returning the items just because you changed your mind (on size, color, etc.)
- you are returning shoes, bags, or any other accessories
- the products are damaged due to your mishandling
- your return request is not approved by our staff

The following items are not considered defective :
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

If there is a missing item from your order :

- Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
- Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.