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Shipping
Shipping Area : Worldwide
Shipping costs are automatically calculated based on shipping area, shipping method, and weight of the items.
Delivery Time :
| Area | Average Delivery Time |
|---|---|
| U.S | 9 ~ 19 business days |
| JAPAN | 5 ~ 9 business days |
| MALAYSIA | 5 ~ 9 business days |
| SINGAPORE | 5 ~ 7 business days |
| TAIWAN | 7 ~ 9 business days |
| AUSTRALIA | 10 ~ 17 business days |
| HONGKONG | 7 ~ 9 business days |
| EUROPE | 7 ~ 17 business days |
| Area | Average Delivery Time |
|---|---|
| All Countries | 3 ~ 5 business days |
● In the tables, the delivery time of EMS(or FEDEX) and Small Packets is based on the arrival of major cities in the destination country.
●The actual delivery time can be lengthened or shortened according to the customs clearance and shipping schedule of the destination country.
● Small Packets is updated with faster Standard takes longer for Delivery. There is NO change in shipping cost.
Small Packets via "Standard Service": there are a weight limit (Below 2kg).
Poster Tube is not applicable for Small Packets shipping.
(If the order has include a poster tube, we will ship the order without the poster tube. The amount paid for the poster tube will be stored for the next purchase use.) In case of the product ordered includes a poster, we will fold the poster.
EMS(or FEDEX) and Small Packets shipping have a tracking number during delivery.
If you choose EMS(or FEDEX), MusicKorea will take several consideration and has the the right to choose the shipping company (EMS or FEDEX).
(Note: Customers are not able to choose the shipping company)
Poster Tube is added automatically when you order the item putted the poster.
- Important : Your order is shipped once your payment has been cleared.
Please contact our website Community(Board) if you would like to request an exchange or cancel on your order.
└ Once your order is shipped, we hope your understanding that you can't cancel or change your order.
Customs and Duties : The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.
In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Placing orders in Korea via oversea websites
For foreigner members living in Korea, Please use the korean website "www.musickorea.asia".
The korean address is only available on korean website.
Thank you.
Customer Service Notice
If you find any missing or damaged items in your order, please contact our Customer Service Center at cscenter@musickorea.com within two (2) weeks of receiving your package. When submitting your inquiry, please make sure to include an unboxing video or photos clearly showing the issue.Requests without proper visual evidence may not be eligible for after-sales service. Thank you for your understanding and cooperation.