FAQ Board
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Shipping Method : there is 2 methods - EMS(or Fedex) and Standard Service. Shipping Area : EMS(or Fedex) = Worldwide / Standard Service = Please refer to the notice. Shipping costs are automatically calculated based on shipping area, shipping method, and weight of the items. Standard Delivery Time : Small Packets Delivery Time via Standard service (Update: June 9, 2025) Area Average Delivery Time U.S 9 ~ 19 business days Japan 5 ~ 9 business days Malaysia 5 ~ 9 business days Singapore 5 ~ 7 business days Taiwan 7 ~ 9 business days Australia 10 ~ 17 business days Hongkong 7 ~ 9 business days Europe 7 ~ 17 business days EMS(or Fedex) Delivery Time : All Countries 3 ~ 5 business days ● In the tables, the delivery time of EMS(or Fedex) and Small Packets is based on the arrival of major cities in the destination country. ● The actual delivery time can be lengthened or shortened according to the customs clearance and shipping schedule of the destination country. ● While the standard service takes longer for delivery, it offers a more cost-effective shipping option. Small Packets via "Standard Service": there are a weight limit (Below 2kg) and a tracking number. Poster Tube is not applicable for Small Packets shipping. (If the order has include a poster tube, we will ship the order without the poster tube. The amount paid for the poster tube will be stored for the next purchase use.) In case of the product ordered includes a poster, we will fold the poster. EMS(or Fedex) and Small Packets shipping have got a tracking number during delivery. If you choose EMS(or Fedex), MusicKorea will take several consideration and has the the right to choose the shipping company (EMS or Fedex). (Note: Customers are not able to choose the shipping company) - Important : Your order is shipped once your payment has been cleared. Please contact our website Community(Q&A Board) if you would like to request an exchange or cancel on your order. └ Once your order is shipped, we hope your understanding that you can't cancel or change your order. Customs and Duties : The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund. Placing orders in Korea via oversea websites For foreigner members living in Korea, Please use the korean website "www.musickorea.asia". The korean address is only available on korean website. Thank you. |
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